Securus Technologies have significantly challenged the Global Tel Link (GTL) technologies. I prefer Securus technologies rather than the GTL as it is offering high technological solutions for civil and criminal justices by investigating correcting, monitoring data for public safety. It has challenged its chief competitor GTL by having the best telephone calling platform. It also has an extraordinary customer service. Securus has invested 700 million dollars in their business which is greater than the GTL investment.
Securus has a 600% call answer performance which exceeds the GTL performance. This is enhanced by its ability to have a locally based call center ran by Securus staffs. While GTL contracts out most of its customer services, Securus train their workers who serve the customers better. GTL do not have enough skilled employees, so it farms out its work to unskilled employees who have poor communication skills.
Securus has the best VOIP which has made its customers get software upgrades at affordable prices and quicker as opposed to GTL. Many clients thus prefer Securus whose preference ratio is currently 3:1. It also offers affordable call rates raising its preference far above that of the GTL.
I also fancy Securus because of it’s robust IT works, IT resources, and the products they produce. Securus technologies have the best soft wares which reach their customers quicker and always have the latest upgrades. It also serves the customers better by providing fast emergency responses and public information.
I rank Securus Technologies high as it makes one live in a peaceful world as it ensures it’s a safe place to live by eliminating threatening communications. It does this by recording inmates private information. It secures the world by scrutinizing inmates’ calls and supervising their behaviors through video surveillance.
This great company has its headquarters in Dallas, Texas, and serves over 3450 public safety, law enforcement, and corrections agencies. Securus great strides over the years have made it be ranked high receiving clients from all over the world.